AWCAST TECHNICAL SUPPORT STATEMENT
You are important to us as we know our technical support is to you. Rest assured that we are here to help. We are effective listeners and commit our undivided attention to you. We will identify and anticipate your needs and help you understand how our systems work. AWcast’s experienced and knowledgeable support team is here to help.
CUSTOMER SUPPORT TEAM – SALES & TECHNICAL SUPPORT
We are available 24/7 and in most cases we will respond within 10 minutes.
Customer Service Email – firstname.lastname@example.org
All orders are placed through the website on our Online Order Forms.
Stream at any bitrate – One Publishing Point Included.
You will receive all the pertinent information via email for your account within 30 minutes. Once you receive your Live Webcasting information you are welcome to request technical support through the email above. Many questions can be answered through our FAQ’s & HOW TO’s page. Downloading the encoders and information on how to setup and start your live webcast is included on this page.